Hollow Art Issues and Accounts

Hollow Art Issues and Accounts

Posted 4 weeks 1 day ago

Site stability

We have been experiencing ongoing issues with Hollow Art over recent months. We have taken various steps to combat these, and site stability has improved lately, however the root cause of the problem continues to allude us. This has caused great frustration to everyone - you and us.

Most of the problems now seem to be grouped around the posting of new content to the site. As such we have taken the decision that, for now, we will suspend the ability to post to the site.

What does this mean for me?

The site should remain stable. We shouldn't have to keep taking Hollow Art on and off line to fix little issues and you will be able to access all of the 18,000 or so icon sets that have already been posted on the site.

You will not, however, be able to:-

  • Post new content. This means that if you have been routinely, or occasionally, posting sets to Hollow Art, you will not be able to do so now.
  • Make requests. You will not be able to post requests to the site.
  • Have requests filled. Our lovely volunteers who fill requests will not be able to post to Hollow Art either. Even if you ask them very, very nicely, they won't be able to help you.
  • Make comments. We know you were thinking of posting a thank you to our fabulous volunteers, but sorry - you can't do that right now, it'll have to wait.

How long will this last

Honestly? We don't know. We can't give you a timescale until we know what's wrong with the site. We have some tests we want to run and some investigations planned. Please do bear in mind, though, that this site is run as a hobby. We know it's huge, but it's not a professional business. Everyone here is a volunteer. There may be ads on Hollow Art, but the income barely covers the cost of hosting the site (in fact some years that cost comes out of our own pocket). We all work full time.

Thank you all for your support and patience. If you have any comments you wish to make, please post them on our facebook page.

The Hollow Art team

Hollow Art Issues and Accounts

Hollow Art Issues and Accounts

Posted 4 weeks 1 day ago

Site Stability

Hollow Art has had ongoing issues, which we are certain a lot of you are aware of. We are still investigating the cause of these. We have tried several fixes, but the root cause of the problem continues to allude us.

Whilst site stability has improved lately, we still have issues surrounding the posting of new content. As such, to preserve the site and its accessibility as much as possible, for the foreseeable future we are closing the site to new content.

What does this mean for you?

This means that you will still be able to access the icon sets which have already been posted to the site. That means that you will be able to access around 18,000 icon sets.

What you will not be able to do is:-

    Create a new account

  • Post new content
  • Make requests
  • Comment on posts
  • Log in to your account

What we will be doing

We will be taking this time to investigate the site problems and conduct tests to help us bring back the suspended functionality.

How long will this take?

Honestly? We don't know. Until we know what is wrong with the site, we won't know what we can do to fix it. Please bear in mind that this site is run as a hobby for all concerned. We do not run this site for profit (the adverts you see barely cover the running costs) and we all have full time jobs. We're trying to do our best to keep this site going for you. We understand your frustration: we feel it too.

Thank you for bearing with us.

If you have comments or questions, please direct them to our facebook page.

The Hollow Art Team

Latest update

Latest update

Posted 1 month 2 weeks ago

Hi All,

Just to let you know where we are at and what has been happening.

As you know we have had serious stability issues recently. A great deal of this has been down to spammers/hackers who have been flooding the site with attempted logins. This has caused memory shortages which caused the database to crash (lots). All that has been coincided with my summer holidays, I have been staying in a wooden shack on the coast, that doesn't get a proper mobile phone signal let alone broadband or wifi.

So I am now off holidays and working on fixing things whilst doing a proper earning money job at the same time. As a result I will be taking things slowly.

Here is how things stand at the moment:

  • More RAM added to the server.
  • Base set posting is now ENABLED again
  • Posting of RPG adverts has been DISABLED. This is under review, but on the 25th of August our anti-spam service stopped over 26,000 spam posts, all trying to post "RPG Adverts".
  • Database settings have been modified.
  • Various other updates.

I am still not sure if this will do it. Whilst our anti-spam service (mollom we love you) stopped 26,000 spam attempts the other day, that is only the spammers who actually were able to log on. We were hit with more that 290,000 logon attempts. That is more than 3 a second. We do not run Hollow Art on particularly impressive hardware and the scale of what happening is saturating the server. Hopefully this and some other coming soon changes will help rectify this situation.

As we find out more we will let you all know. Thank you for your patience and support.


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